Shipping Methods
We offer several convenient options for receiving your orders.
In-Store Pick-up at Stanford Hospital Gift Shop:
You can choose to pick-up your order at the Stanford Hospital Gift Shop located in Palo Alto. Orders are usually ready for pick-up within 1 business day. Pick-up hours are Monday to Friday, from 10 AM to 6 PM.
Use 500 Pasteur Drive Palo Alto, CA 94305 as the shipping address during checkout.
Note: Pick-up hours are subject to change without notice.
Standard Shipping within California:
Orders can be shipped to any address within California. Standard shipping fees apply, and orders are typically shipped within 1 business day via USPS Priority. A tracking number will be provided once your order has shipped.
Note: We are currently unable to ship outside of California; any out-of-state orders will be canceled and refunded.
Delivery to Patient Care Units:
Orders can be delivered to patient care units for patients and their visitors. Deliveries are typically made within 1 business day. This service is available only at the Stanford Medicine campus in Palo Alto, covering 500 Pasteur Drive and 300 Pasteur Drive. Delivery hours are Monday to Friday, 10:30 AM to 5PM.
Use 500 Pasteur Drive Palo Alto, CA 94305 as the shipping address during checkout.
Note: This service is strictly available to patients and their visitors only. Any orders for Stanford staff must be picked up or shipped to a residential address.
Pick-up at the Gift Shop Warehouse:
Orders can also be picked up at our gift shop warehouse in Redwood City. This location is for pick-up only and is not open to the public for shopping. Pick-up hours are Monday to Friday, from 8 AM to 3 PM.
Note: Pick-up hours are subject to change without notice.
